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We receive hundreds of complaints every week from both consumers and merchants. Complaints about how they have been wronged by the Daily Deal process. Deal sites across the country, I would imagine, must receive thousands. So why does customer service SUCK in the Daily Deal/Group Buying industry? Let’s find out. First we would like to [...]

We do not write much about Groupon. This is an exception. It is clear to us that both the actions taken by Groupon over the past year and the industry’s reactions to Groupon are hurting the overall industry. Hurting the consumer’s comfort in buying from deal sites, certainly hurting the merchant’s view of the benefit [...]

We came across an interesting post a few days ago. We’d like to share it with our audience. The author states that the Group Buying Space has entered a “Trough of Disillusionment” , referring to Gartner’s Hype cycle. It is a good read and we see where this can be the case in some geographies, [...]

There are several technologies crucial to the Daily Deals space. Email delivery, Email management, eCommerce platform, analytics, scheduling, reward platform, social marketing, etc.  Some of them should be looked at by Daily Deal companies in order to operate a more effective operation. Some future posts will mention several technologies while others will only focus on [...]

Acquisitions in the deals space are certainly gearing up fast for the remainder of 2012. However, this post is not about deal sites being acquired. Rather it is about Daily Deal companies acquiring technologies that can help Merchants become more effective in their business. Huh? Why would Deal companies do that? Well, given how competitive [...]

We have written several times about how Daily Deal companies are focusing more and more on promoting product deals as opposed to local service deals. Some Daily Deal companies have product sales at over 50% of their total sales. This is not necessarily a problem. Rather it is an evolution of the space. However, if [...]

As we all know, product deals are becoming the norm across the industry. Some have done extremely well while other have simply caused headaches for deal site, suppliers and consumers alike. Over the next couple of weeks, the industry will see a large amount of products sold through deal sites due to Mother’s day…and then [...]

Last week was the Daily Deal Summit in New York. I always look forward to spending time with industry associates and building new ones. Thank you to Jay Weintraub for putting on the conference, for having us on the speaking panel and for being a most welcoming host. Here is my summary of what was [...]

I was invited to be part of a panel at the Daily Deal Summit being held in New york City this week. The panel will be discussing international trends in the deals space. I am looking forward to both the panel discussion and the event as a whole and meeting up with colleagues from across [...]

I have been traveling a fair amount lately. And although our posts have been slim over the past little while, our activities sure have not. In traveling to various cities, one specific aspect of the Daily Deals industry grabs my attention. The feature of “Instant Deals”. The concept is as follows for those not familiar: [...]